Refund policy

Returns & Refunds Policy

At CadenzaVibes, every item is uniquely printed just for you once you place your order. Because we use a Print On Demand process, we are unable to offer returns or exchanges for "remorse" or sizing errors.

To ensure you get the perfect fit, we kindly ask that you carefully review our Size Guide before finalizing your purchase.

 

Notice for EU Consumers

In accordance with Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council, the right of withdrawal does not apply to:
- The supply of goods made to the consumer's specifications or clearly personalized (such as our Print On Demand products).
- Sealed goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons.

 

Issues, Damages & Lost Packages

We want you to love your order!

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged, defective, or with a printing error, please let us know within 30 days of receiving it. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

Note: To help us resolve the issue quickly and start a new shipment for you, please include a clear photo of the problem with your report.

 

Contacts

To start a return, you can contact us at vibes@cadenzavibes.com. 

We’ll send you instructions on how and where to send your package.